Customer Comments & Feedback

24 Hatton Garden
Liverpool
L3 2AN

Tel: 0151 227 5181
Fax: 0151 236 2457
Minicom: 0151 330 1087

Click here to fill in a Feedback Form
All your feedback and comments are logged and passed on to the relevant department or operator. You will receive an acknowledgement letter within two days and a full response within 21 working days.

Merseytravel Headquarters

Merseytravel
24 Hatton Garden
Liverpool
L3 2AN

Tel: 0151 227 5181
Fax: 0151 236 2457
Minicom: 0151 227 5181

9am - 4.30pm Monday to Fridays

Mersey Tunnels

Mersey Tunnels
Georges Dock Building
Pier Head
Liverpool L3 1DD

Tel: 0151 236 8602
Fax: 0151 255 0610
Minicom: 0151 236 8602, 220

8.30am - 4.45pm Mondays to Fridays

Mersey Ferries (Head Office)

Mersey Ferries Ltd
Victoria Place
Seacombe
Merseyside CH44 6QY

Tel: 0151 630 1030 (General)
Tel: 0151 330 1444 (Bookings)
Minicom: 0151 330 1467
e-mail: info@merseyferries.co.uk

9am - 5pm Monday to Fridays

Merseylink

Merseylink (Dial-a-Ride service)
24 Hatton Garden
Liverpool
L3 2AN

Tel: 0151 330 1660

Textphone users can dial 18001 then 0151 330 1660 for a typetalk assisted call.

Traveline (Public Transport Information)

Telephone 0871 200 22 33

Textphone users can dial 18001 then 0871 200 22 33 for a typetalk assisted call.

7am - 8pm Mondays to Fridays
8am - 8pm Saturdays, Sundays and Bank Holidays
Closed on Christmas Day

Merseytravel Centres

Click here for the locations of the 7 Merseytravel Centres.

Report Damaged Stops or Shelters

Tel: 0800 731 3699

Community Links & Access Team

24 Hatton Garden
Liverpool
L3 2AN

Tel: 0151 330 1300
Minicom: 0151 330 1291 (Access Team)
0151 330 1200 (Community Links)

Report Lost Tickets & Passes

Tel: 0151 236 6056