Help & Support
Our dedicated Customer Services teams are here to help. We aim to deliver a quality service to our customers via email, phone, social media and face-to-face at our Merseytravel Centres.
To give you the best possible experience, we've provided answers to some commonly asked questions below - you may find the help you need there.
If you cannot find the answer to your query, you can speak to our Customer Services team using the contact details shown on this page.
Providing Feedback
We welcome your comments and suggestions regarding public transport services across the Liverpool City Region, it helps us to work closely with the relevant bus, rail or ferry operators to provide a better service.
The easiest way to provide feedback, make a suggestion or log a complaint is using our online get in touch webform via the link below.
Once submitted, your comment will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you.
For more information, you can read our Customer Feedback Guidance for Making a Complaint document, by clicking the button below.
Speak to us
You can speak to our Customer Services team by email, phone or social media at the following:
- Email us at [email protected]
- Call us on 0300 131 2881*
- Send us a message on X using @Merseytravel
- Or face-to-face at one of our Merseytravel Centres
Our dedicated team are available from 7am to 8pm weekdays and 8am to 6pm on Saturday, Sunday and Bank Holidays.
Opening times for Merseytravel Centres vary, so please check using the link above.
*Calls to this 0300 number are charged at the same rate as calling a local 0151 number. Calls should also count towards any inclusive or free minutes as provided by most telephone and mobile providers. If unsure, we recommend that you check with your service provider to understand what is included with your inclusive package.