What is Merseylink?

The Merseylink service is Merseytravel's dial-a-ride service for people with mobility problems or difficulties who cannot use ordinary public transport some or all of the time.

The vehicles are designed for easy access and passenger comfort and include

• Wheelchair access
• Anchorage points for wheelchairs *
• Low steps
• Wide, comfortable seats
• Seatbelts for all passengers
• On-board communications

Drivers are caring, friendly and familiar with the needs of people with mobility problems.

The service runs from 8am to 11pm daily (including a limited service on Christmas Day) and can be used by members for travel anywhere in Merseyside.

The service is free for members and one essential travel companion.

* If you use a wheelchair you must ensure that it is transport friendly.

How to become a member

You are eligible for Merseylink membership if

• You live in Merseyside

and

• You receive the mobility or care element of Disability Living Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you)

or

• You receive Attendance Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you)

or

• You are registered blind (we need to see your Blind Registration document)

Applying for membership

Send or bring your application to Merseylink (if calling in person to Merseylink, please call after 1pm)

Please make sure you send or bring the following:

• The completed application form
• Two recent passport size photographs of yourself (photographs can be taken in the Ticket unit Hatton Garden for £4)
• Your Blind Registration document

or

• your Disability Allowance Book (or the notice of the value of the allowance being paid to you)

or

• Your Attendance Allowance Book (or the notice of the value of the allowance being paid to you)

or

Notice of your War Disablement Pension (with mobility supplement or high rate care allowance).

• A valid medical certificate or exemption certificate from your G.P. if you are unable to wear a seat belt*
  
  * All passengers using the Merseylink service are required, by law, to wear the seat belts or safety harnesses which are provided. If you are unable to wear a seat belt for medical reasons you must provide a valid medical exemption certificate. You will then be able to travel on Merseylink vehicles without wearing the seatbelt or safety harness, but entirely at your own risk.

For further information

Please contact the Merseylink Office

Merseylink
24 Hatton Garden
Liverpool L3 2AN
Telephone: 0151 330 1660 for bookings
Telephone: 0151 330 1661 for cancellations
RNID Typetalk - Dial 18001 before either of the numbers above for a typetalk assisted call.