Am I eligible for free travel through the Mersey Tunnels?
- The highest rate of mobility component of the Disability Living Allowance.
- Over 65 yeas old and receive the highest rate of Attendance Allowance.
- The enhanced rate of mobility component of the Personal Independence Payment.
- The mobility supplement of a war pension.
What do I get if I am eligible?
If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. If you do not live in these local authorities you will receive 40 free journeys every year.
Applying for a new Mersey Tunnel Concession
Applying for your Mersey Tunnel Concession is simple and convenient! Just fill out the online application form and upload your supporting documents.
Once you’ve submitted everything, our team will take care of the rest for you. We’re here to help!
Apply at a Merseytravel Centre
You can download and print one of the application forms below.
Take your completed form, along with a passport size photograph and any relevant supporting documents (originals only) to a Merseytravel Centre where a member of the team will be able to support with your application.
Renewing your Mersey Tunnel Concession
The easiest way to renew your Mersey Tunnels Concession is online!
Click the link below, complete the renewal form and upload your supporting documents.
Once you’ve submitted everything, our team will take care of the rest for you.
Renew at a Merseytravel Centre
You can download and print the renewal form below.
Take your completed form, along with any relevant supporting documents (originals only) to a Merseytravel Centre where a member of the team will be able to support with your renewal.
- The concession can only be used in the vehicle you nominated on your application form.
- You must travel through an attended toll booth to receive the free journey. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey.
- The concession can only be used by you, the concession holder. You must carry your personal identity pass and be travelling in your nominated vehicle.
- You must show your Disabled Person’s (Blue) Badge to Merseytravel staff if they ask. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. -If you change your nominated vehicle you must let us know by calling 0300 131 2881*. You will not be allowed free travel until your new vehicle is registered with us.
- If you have not told us that you have changed your vehicle you will have to pay the full toll.
- The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling 0300 131 2881*
- If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice.
View the full T-FLOW Concessionary Travel terms and conditions (PDF)
* Calls to this number are charged at the same rate as calling a local 0151 number. Calls should also count towards any inclusive or free minutes as provided by most telephone and mobile providers. If unsure, we recommend that you check with your service provider to understand what is included with your inclusive package.
You can appeal within one month of the date of your decision outcome. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Take your supporting documents to a Merseytravel Centre or post them to:
Concessions Customer Delivery Team
Merseytravel
PO Box 1976
Liverpool
L69 3HN.